Sales & Retention Advisor

Sales & Retention Advisor

£25,000 - £26,000 + Bonus (OTE £30,000)

Monday - Friday 8:30-5:30 - 5pm on Fridays

Our client based in Orpington are on a huge journey and looking for likeminded top talent to join their fun-loving, hardworking team in achieving ambitious goals. They are looking for customer service superstars with that extra zest in engaging and bringing out the best in our customers. We need natural rapport builders with a fun-loving attitude and a contagious positivity that just radiates.

The role is fast paced with high volumes of inbound calls with the primary focus on customer excellence. The successful candidate will possess a natural sales ability to overcome any objections and promote all the great benefits of the business.

Key responsibilities:

• Handle high volume of calls professionally and effectively addressing customers enquiries and concerns.
• Welcome new customers warmly, providing a positive onboarding experience.
• Achieve, maintained, and exceed daily KPI’s and SLA’s
• Establish and nurture strong relationship with members, showcasing a genuine care, empathy, and positive conversation even when dealing with negative situations.
• Building Rapport and Persuasion.
• Utilise persuasive communication to encourage members to retain their active status.
• Approach each interaction with a positive and optimistic attitude.
• Navigate internal systems proficiently to access and update member information.
• Ensure accuracy and completeness of member records.
• Proactively gather member feedback, identifying areas for improvement and accurately record.

Qualifications and Skills:

• Excellent verbal communications skills, with a natural ability to engage and connect with members.
• Proficient in navigating various system and being tech savvy.
• Positive and upbeat attitude consistently seeking optimistic outcomes.
• Ability to adapt to changing situations and a commitment to continuous improvement.
• Ability to take constructive feedback for personal and professional growth with a go away and implement attitude.
• Prior experience in a call centre, faced paced customer service environment required.