Sales Support Administrator (Horley)

Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people - this role will be based at their Horley office.

They are looking for an experienced Sales Support Administrator to provide an excellent standard of administrative support, effectively maintain, and improve procedures to track and progress sales enquiries from initial contact to order.

Salary: £22,000 to £24,000

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Horley Office/Hybrid, 2 days in the office / 3 remote. There will be some travel to other sites at Blackpool/Bristol on average, 6 times per year.

Benefits Include: Pension scheme, professional qualifications sponsorship, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

What will your working week involve?

• Provide proactive assistance and support to the sales team.
• Managing multiple inboxes.
• Qualify telephone and email enquiries, directing accordingly.
• Accurately capture and process all orders in the company’s customer management system (CRM), billing systems, and management information systems as necessary.
• Create and processes maintenance agreements.
• Adhere to all commercial level agreements, processing and responding to orders and queries within defined SLA’s.
• Process contracts and variations to contracts, ensuring processing is comprehensive and of high standards.
• Act as a filter for all new business ordered, cancellations to works and removals from contracts and portfolios. Updating contracts and the customer management system (CRM).
• Identify issues with and errors in order data and escalate to sales team if unable to resolve.
• Create new, and manage existing, and monitor portfolio and statistic reports within Microsoft Excel.
• Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
• Maintain up to data and accurate query records in centralised database, including updates to customer information, Company ID and contact information.
• Provide consistently helpful, efficient, and courteous support to customers and colleagues.
• Ensure Sales Document Pack is maintained, reviewed, and kept up to date.
• Arrange and set up monthly, weekly in house sales meetings. Attend sales meetings, both internal and external and travel to external offices or other company offices when required.

Do you have the key skills & attributes required?

• Consistently professional, confident, and calm even in challenging situations.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Deliver a high volume of quality work on time.
• Highly organised with good attention to detail
• Prioritise work well.
• Articulate, professional and clear verbal communication skills.
• Present information clearly and in an engaging way.
• Good interpersonal and rapport-building abilities.
• Good listener; can understand the needs of customers and colleagues.
• Strong problem-solving and analytical abilities
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word, and Outlook

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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