Sales Support Administrator
London, North

Office Based
£28,000 - £34,000 + Benefits

We are looking for someone with Telecoms background experience in provisioning and repair , and has knowledge of the products Fibre Broadband , Ethernet, VoIP solutions and upgrades, analogue , mobile

Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle, is required to provide a broad ranging, client focused sales support and coordination service for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace.

The ideal candidate is an ambitious, versatile and highly organised Sales Support Administrator, ideally with first-hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast-paced, growing and friendly organisation.

Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.

Key Responsibilities

• Providing a day-to-day co-ordination and administration service
• Ordering and provisioning of products and services
• Setting up client accounts
• Setting up support cases online for billing queries
• Speaking to suppliers and dealing with support cases
• Taking calls, submitting orders and logging faults
• Preparing sales order forms and sending to client on DocuSign
• Provide customer support throughout the order process, either by call or email
• Filtering calls and dealing with any queries
• Fault Reporting on all products and services
• Day to day management of the Support email inbox
• Calling existing clients to upgrade products and services by phone and email.
• Monthly review of Aged Debt
• Email correspondence to client

Skills & Experiences

• Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector
• Technically competent, particularly with MS Office suite
• Able to develop and document procedures and systems
• Ability to work under pressure.
• Excellent written and spoken English.

• Strong organisational and problem-solving skills with exemplary attention to detail
• Ability to work to deadlines and the ability to prioritise a busy workload
• A positive and can-do attitude

This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant.