Sales Team Manager

Sales Team Manager

£40,000 negotiable + Bonus scheme and great benefits

London (Southeast)

CCR are supporting one of long-term partnered clients based in Southeast London who are experiencing a tremendous growth within their sector with no signs of slowing down. They are a dynamic exciting, subscription-based company with a fantastic national customer base who are constantly expanding.

Together we are looking for an ambitious Sales Team Manager/Sales Floor Manager who will be responsible for overseeing the daily operations of a team of customer service representatives and inbound sales representatives. This role includes ensuring that the team meets performance targets, providing ongoing training and support, and acting as a liaison between the management and the team. The Sales Team Manager will also handle escalated customer issues and contribute to the development of strategies to enhance customer satisfaction.

Key Responsibilities:

• Team Management of a team circa 15-20
• Conduct regular performance reviews and provide constructive feedback.
• Manage sickness and performance related issues within the team
• Training and Development: Conduct ongoing training sessions to improve team skills and product knowledge.
• Supervise, guide, and support a team to achieve individual and team performance goals and identify areas for improvement and implement development plans.
• Customer Service: Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
• Ensure that team members provide excellent customer service and adhere to company policies and procedures.
• Communication and Coordination: Act as a point of contact between the team and upper management.
• Communicate company goals, updates, and initiatives to the team.
• Coordinate with other departments to resolve issues and improve processes.
• Proven leadership abilities within a sales environment.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in call center software and CRM systems.
• Ability to analyse data and make data-driven decisions.
• Problem-solving skills and ability to handle stressful situations.
• Commitment to providing exceptional customer service.

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Tastecard Membership