Salesforce Platform Manager - Home Based

Role: Salesforce Platform Manager
Location: Home based with travel to London/Leeds
Permanent with competitive salary and benefits

Your role as the Salesforce Platform Manager, you will be responsible for the strategic management, enhancement, and operational efficiency of our Salesforce environment.

You will manage a dedicated Salesforce product team supported by third-party vendors, tailoring the platform to meet business requirements, ensuring data integrity, and integrating it with other systems, applications and services.

Job Description:
Responsible for overseeing the Salesforce ecosystem (Sales, Service and Marketing Cloud), ensuring it aligns with business goals and customer management strategies

• Work closely with business stakeholders and project teams to gather requirements, design solutions, and implement enhancements/change
• Understand Sales, Marketing, and Customer Service strategies and support the evolution of these through system capability and enhancements
• Specific knowledge of CPQ
• Manage the dedicated internal team and external partners responsible for configuring, enhancing and maintaining the system
• Tailoring the platform to meet business requirements, ensuring data integrity, and integrating it with other systems, applications and services
• Leading the Salesforce function, deliver day-to-day configuration, support and maintenance
• Manage and prioritise the Salesforce roadmap and all initiatives related to the platform, ensuring alignment with business goals
• Lead enhancement and maintenance projects ensuring seamless execution and delivery
• Develop and maintain a comprehensive backlog of enhancements and fixes, prioritising according to business impact and need
• Ensure that the platform is maintained and optimised to deliver the best possible experience for all users including Sales, Service and Marketing
• Help drive platform user adoption by implementing strategies for continuous improvement and supporting the development of training programmes and reference materials
• Leverage the analytics tools within Salesforce to help provide insights into customer behaviour, sales trends, and other vital metrics
• Stay abreast of new tools, capabilities, and updates within the Salesforce ecosystem to continuously leverage technology for business excellence

Your knowledge/Experience:

• Experience of CPQ (Configure, Price, Quote)
• Experience working at a senior level within a Salesforce based organisation
• Excellent understanding of Salesforce Sales, Service and Marketing Cloud, and other CRM technology solutions
• Proven experience in revenue operations (e.g., Sales, Marketing, Sales Ops) or as an IT business partner to these functions
• Experience leading a team of dedicated Salesforce Administrators, working with 3rd party provides and Salesforce developers.
• Experience leading discovery workshops, including solution presentations and prototype demonstrations
• Certification as a Salesforce Administrator or Developer is preferred

On top of the salary you'll receive QA's outstanding benefits package:

• 27 days annual leave plus bank holidays with the option to buy/sell up to 5 days per year
• 3 dedicated study days with access to 1500+ courses (worth up to £3K each!)
• Medicash - cashback for dentist/physio etc.
• Free virtual GP appointments
• 2 charity or volunteer days
• Generous referral scheme
• A superb Gymflex scheme (ask us about this!)
• Our Benefits Hub with loads of high street discounts + more

At QA, we celebrate difference. We have a relaxed dress code and a friendly vibe with a lot of wonderful social and digital groups (from photography to gardening and everything in between). We team you up with a buddy to help get you acquainted with your new colleagues when you start.

We welcome applications from any and every background and we are proud to be a Disability Confident employer. All applicants with a Disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, do you require. To apply, click and fill in our easy to fill application form with your CV. Want a chat before you apply? Find me on LinkedIn - Tim Heaney or email me: - happy to help!

A little more about QA:

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.

Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

Apply now - here's how! Simply hit the APPLY Here button.

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