Scheduler

• Job Type: 12-month FTC
• Location: Bury St Edmunds
• Salary: £26,000
• Hours 8:30-17:00 and hybrid working available after training has been completed. 

We are seeking an administration scheduler who are passionate about delivering consistently excellent service and contributing to our mission of earning customer loyalty and driving business growth. This role is ideal for individuals who thrive in a supportive environment and are committed to personal and professional excellence.

• Prompt handling of incoming customer calls to ensure exceptional service delivery.
• Effectively coordinating utility work requests within an active engineering schedule.
• Regular communication with engineers to confirm their schedules and pre-arrange necessary materials for upcoming work.
• Diligent management of correspondence with developers and project managers, following service level agreements to fulfil all work obligations as anticipated.

• A positive can-do attitude and proactive approach.
• Ability to use your own initiative and enjoy working in a fast-paced environment.
• Previous experience in a customer service-based role.
• Excellent communication skills - verbal, written and numerate.
• Highly organised and resilient.

• At least the cost of living pay increase every year.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays, with the option to purchase an additional 10 days.
• Enhanced maternity, paternity, and adoption pay.
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.

To apply please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.