Scheduling Administrator - Local Authority in Berkshire

Reed Public Sector is actively looking for Works planner / Scheduler / Customer Service - Administrator for a Local Authority in Berkshire.

The Maintenance Team is looking for a versatile administrator to support and work as part of an operational team to ensure that the service is efficient and effective and to ensure good customer care, and front-line service delivery. 

About the role  

Works planner / scheduler will provide administration and customer service work as part of a busy team in our Maintenance Office. You will be responsible for dealing with repair enquiries and processing work requests in a challenging environment from Reading Borough Council tenants and our internal customers.  

You will update and maintain database records, produce documents and standard letters, process work tickets for the in-house Housing Repairs and Maintenance Service and generally provide technical administration support for all areas of the team. 

• To provide a high quality and comprehensive administration, information & liaison service, meeting the needs of both internal and external customers for a variety of services.  

• To progress work orders and job tickets through from receipt to job closure and invoicing.  

• To advise and resolve wherever possible, customer enquiries via the telephone and face to face from visitors, colleagues and visiting customers outside of the office.  

• To provide technical administrative support to the professional surveying team, Team Leader and Projects Team Manager 

• To ensure that the service operates at maximum effectiveness and that the information given is accurate and to the highest quality 

Have the expertise and experience. And want to get into a new challenge??

APPLY NOW!

Alternatively contact Muzna Naqvi at Reed Reading Office