Search Production Administrator - Highways

Search Production Administrator (Highways)

Remote position

About The Role

We are currently recruiting for a Search Production Administrator (Highways) to work for a growing technology business within the property sector.

The primary duties of the Search Production Administrator (Highways) will be to complete daily orders, make outbound calls and take any relevant incoming calls. Handle queries efficiently and ensure a high standard of customer service is being delivered.

You will research specific property related records that are maintained and managed by the Water Authorities. This information is collated within the web based questionnaire.

You will need to ensure good lines of communication with your team leader and other colleagues and offer assistance to others when possible.

You’ll be Involved In:

• Process all Highway Searches for Search Production using the main system, (and any other systems) ensuring accuracy and adherence to established procedures.
• Maintain up-to-date records of all procedures and turnaround times to ensure efficient workflow and compliance.
• Liaise with Finance regarding payment methods and update them on any changes accordingly.
• Act as the main point of contact for Highway searches and area of search production, addressing queries or issues promptly and effectively.
• Deal with all chases and queries from Client Services, ensuring timely resolution and maintaining positive client relationships.
• Prepare regular feedback and updates for Managers to utilise during weekly Operations Meetings to enhance service delivery.
• Maintain good communication with all other departments to ensure query/complaint handling is dealt with efficiently.

To be successful in this role, you will need to have:?

• Enthusiastic, engaging and team focused individual.
• Basic Microsoft skills, including but not limited to Word, Excel, and PowerPoint.
• Commitment to upholding high standards of professionalism, integrity, and confidentiality.
• Capable of meeting strict deadlines, prioritisation skills.
• Excellent attention to detail and analytical skills, with the ability to review and interpret complex search results accurately.
• Helpful and positive attitude.
• Effective communication and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
• Approachable, confident, and professional.
• Organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

Benefits:

• Discretionary Company bonus scheme (up to 10%)
• 25 days holiday a year in addition to the statutory bank holidays. (Plus, additional holiday for length of service after 5, 10, 15 years etc).
• Pension , is subject to auto-enrolment, upon day one of joiningthe organisation. Employer to make a monthly contribution of 5% (personal contributions 5%)
• Private Healthcare after 1 years’ service. Flexibility to add partners or dependents at an additional cost.
• Membership of the Group Life Policy (Death in Service) at 4 x basic salary.

Next Steps:

After receiving your up-to-date CV and being shortlisted, you will be contacted by one of our experienced recruitment team. Following your call with the recruitment team, should you be successful, you will be invited to attend an interview.