Sen Support Officer

Purpose and Objectives of Role

To provide administrative and clerical support to the apprenticeship Delivery Management Team (DMT) to support programme delivery service and to support and maintain SEN apprentices on programme

Specific duties of the role

• First point of contact for any inbound calls received to the DMT extension.
• Communication with Apprentices to efficiently arrange and schedule in SEN support calls and manage the associated paperwork.
• General admin support for DMT to ensure tasks are completed timely.
• Monitor DMT shared inbox on scheduled day.
• Welfare -To support the team with making welfare calls when required and to assist with any welfare issues received via inbound calls.

All staff will be provided training on induction and throughout their employment regarding Safeguarding and Prevent. As a staff member you will be expected to learn the procedures to handle/ report case of this nature and how to take the appropriate action. We will also enroll you to a SEN support training course to gain the required qualification.

Desired Skills

Hardworking

Organisational skills, with the ability to organise and prioritise workload

Multi-tasking

Excellent verbal and written communication

Proficient in Microsoft office

Personal qualities

Outgoing

Personable

Driven

Charismatic

Desired qualifications

GCSES ( Minimum of GRADE C/4 in English & Maths)

About the Employer

As a well-established training provider in the UK, Harriet Ellis provides blended and online training courses in the Dental Nursing and Healthcare industry, achieving a consistent pass rate of over 90% on the NEBDN Dental Nurse Diploma courses.

The company is also a selected training provider for The Skills Funding Agency to offer government-funded Apprenticeships. The funding provides support to Dental practices and creates opportunities for many apprentices across England.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative experience: 1 year (preferred)
• Customer service: 2 years (preferred)

Work Location: In person