SEN Transport Assistant

• Location: Leeds LS1
• Salary: £13.75 per hour (PAYE)/ £16.62 Umbrella 
• Job Type: Full-time

My client are seeking a dedicated SEN Transport Assistant to provide administrative support in the delivery of Special Education Needs (SEN) and Mainstream minibus and taxi services in West Yorkshire. This role involves handling queries, maintaining records, and ensuring the smooth operation of transport services.

• Maintain records of drivers for SEN and School transport services.
• Manage taxi and minibus contract documentation, including awarding, varying, and terminating contracts.
• Process operator invoices, reconcile charges, and authorise payments.
• Prepare and manage Mileage Spreadsheets, calculate mileages and prices, and record contract mileage changes.
• Handle and resolve routine complaints, escalating non-routine issues to the SEN Transport Team Leader.
• Produce monthly statistics for taxi and minibus services and maintain the Operator Performance spreadsheet.
• File all necessary documentation and maintain strong working relationships with Local Authorities and operators.
• Handle operational issues and temporary contract changes, ensuring accurate records on databases.
• Contribute to the office cover rota, making real-time decisions and escalating serious issues as needed.
• Provide administrative support to the SEN, AccessBus, and Monitoring/Survey Teams.

• Educated to GCSE level or equivalent relevant education/experience.
• Practical experience in a similar administrative role.
• Ability to work in a fast-paced environment and complete multiple tasks to a high standard.
• Proficiency in IT packages, including Microsoft Word and Excel.
• Good geographical knowledge of West Yorkshire.
• Understanding of confidentiality and data protection requirements.
• Excellent time management skills.
• Ability to work independently and establish clear work plans.
• Commitment to promoting and safeguarding the welfare of children, young persons, and vulnerable adults.

• Competitive hourly rate.
• Opportunity to contribute to the community by supporting SEN transport services.
• Work in a role that offers variety and the chance to develop strong relationships with local authorities and service providers.

Please apply today for a chance of an immediate interview! 

What Reed can offer you as a temporary employee:

• A dedicated consultant who will act as your key point of contact during and between any  bookings
• Secure & online time sheet system which is quick and easy to use
• A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure 
• A dedicated payroll team 
• Access to free training
• Access to discount club/ healthcare/ reed rewards
• Pension /paid holiday scheme/ maternity benefits
• Contacts for other Reed consultants and divisions
• Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's