Senior Account Growth Manager
Nigel Wright Group
Senior Account Growth Manager
12 March by Nigel Wright Group
The Opportunity:
Nigel Wright Group is exclusively partnering with a leading technology company in the behavioural marketing sector. Our client is renowned for delivering innovative solutions to a diverse global customer base across various industries. As part of their strategic expansion, they are seeking a Senior Account Growth Manager to manage a portfolio of airline clients, with a focus on client retention and revenue growth. The role can be based anywhere in the UK.
Role Profile:
• Serve as the primary contact for airline accounts, ensuring exceptional client relationships.
• Conduct regular meetings to uncover growth opportunities.
• Build and maintain senior-level relationships, understanding clients' long-term objectives.
• Lead upselling and cross-selling activities, setting best practices.
• Identify and pursue new airline logo opportunities, managing the full sales process.
• Develop and implement strategic account plans aligned with client objectives.
• Ensure successful contract renewals by delivering exceptional service.
• Collaborate with internal teams to resolve client issues promptly and provide tailored insights.
• Provide clients with tailored insights on industry trends, product updates, and best practices.
• Monitor account health, prepare performance reports, and offer actionable recommendations.
• Advocate for client needs and contribute to product roadmap discussions.
• Stay informed about competitors and market trends, sharing intelligence within the organisation.
Person Specification:
• 3+ years in account management or customer success in SaaS, managing high-value accounts specifically in the airline industry
• Proven ability to manage senior-level client relationships and exceed revenue targets
• Strong interpersonal, communication, and analytical skills with a focus on consultative selling and value-based solutions
• Proficient in CRM systems and account management tools; experience mentoring team members
• Ability to drive strategic initiatives, influence stakeholders, and contribute to growth strategies
Other information:
• There will be regular international travel required
Nigel Wright Group is exclusively partnering with a leading technology company in the behavioural marketing sector. Our client is renowned for delivering innovative solutions to a diverse global customer base across various industries. As part of their strategic expansion, they are seeking a Senior Account Growth Manager to manage a portfolio of airline clients, with a focus on client retention and revenue growth. The role can be based anywhere in the UK.
Role Profile:
• Serve as the primary contact for airline accounts, ensuring exceptional client relationships.
• Conduct regular meetings to uncover growth opportunities.
• Build and maintain senior-level relationships, understanding clients' long-term objectives.
• Lead upselling and cross-selling activities, setting best practices.
• Identify and pursue new airline logo opportunities, managing the full sales process.
• Develop and implement strategic account plans aligned with client objectives.
• Ensure successful contract renewals by delivering exceptional service.
• Collaborate with internal teams to resolve client issues promptly and provide tailored insights.
• Provide clients with tailored insights on industry trends, product updates, and best practices.
• Monitor account health, prepare performance reports, and offer actionable recommendations.
• Advocate for client needs and contribute to product roadmap discussions.
• Stay informed about competitors and market trends, sharing intelligence within the organisation.
Person Specification:
• 3+ years in account management or customer success in SaaS, managing high-value accounts specifically in the airline industry
• Proven ability to manage senior-level client relationships and exceed revenue targets
• Strong interpersonal, communication, and analytical skills with a focus on consultative selling and value-based solutions
• Proficient in CRM systems and account management tools; experience mentoring team members
• Ability to drive strategic initiatives, influence stakeholders, and contribute to growth strategies
Other information:
• There will be regular international travel required
Reference: 54630918