You will have the opportunity to help identify, create, and implement new operational processes for new innovative products as we create new digital instruments.

You will have the drive to create and initiate change within the Operations function to enable the business to be as efficient as possible and meet our numerous regulatory obligations. You will use your accounting and in-depth excel skills to help create and improve our reconciliation processes.

Volumes are increasing across our various product lines, from money Market Funds to Crypto OTC to the spot exchange. Operations is and will be processing ever increasing volumes of digital assets, traditional instruments and crypto as well as onboarding clients and managing client relationships. This is a fast-paced workload with key deadlines and attention to detail and the ability to carry out multiple tasks quickly is essential. We need pro-active, experienced operations specialists who can understand the importance of deadlines and process.

Key Accountabilities/Responsibilities:

• Take ownership of, maintain, and improve internal operational processes that are essential in supporting the company’s day-to-day running.
• These include CASS and non-CASS reconciliations, OTC settlements, client support tickets and onboarding clients.
• Performance of approve daily reconciliations including CASS client money and asset positions.
• Creation of reconciliation processes and automation.
• Onboarding of clients to the exchanges including dealing with client queries and due diligence, KYC and AML checks.
• Supporting the operation of both the crypto and MTF exchanges.
• Resolve client enquiries in a timely fashion.
• Producing MIS and regulatory reporting.
• Perform ad hoc UAT system testing.
• Engage in projects as and when required.

Advanced Analytical Skills

• Data Reconciliation & Analysis – Ability to perform and approve daily reconciliations, including CASS Client Money and Asset positions.
  • Ability to collect, analyse, and interpret data to identify areas for improvement and develop data-driven recommendations including CASS and non CASS reconciliations, OTC Settlements, client support tickets and onboarding clients

• Process Optimisation – Identifying inefficiencies in operational processes and creating improvements, including automation where necessary. Expert Excel skills are a must.

Analytics Programming Proficiency Experience with programming languages or tools used for data analysis and visualisation, such as SQL.

• Risk Assessment – Understanding and mitigating risks related to reconciliations, settlements, and compliance checks.
• Problem-Solving & Troubleshooting – Quickly resolving client queries and operational challenges.
• Regulatory & Compliance Understanding – Ensuring compliance with CASS regulations, KYC, AML, and other regulatory requirements. Good understanding of 1st Line of Defence.

Business Acumen

• Industry Knowledge – Understanding financial markets, crypto exchanges, and MTF (Multilateral Trading Facilities) traditional financial instruments and CASS regulations.
• Operational Efficiency – Managing and improving critical business processes to enhance company performance.
• Client Onboarding & Due Diligence – Ensuring seamless onboarding of clients while adhering to compliance standards.
• MIS & Regulatory Reporting – Ability to understand MI and produce reports that provide insights into financial and operational performance for Operations and the wider exchange.
• Project Experience – ability to represent Operations in strategic projects and understand impacts to processes.

Soft Skills

• Attention to Detail – Ensuring accuracy in reconciliations, settlements, and compliance processes.
• Communication & Stakeholder Management – Effectively interacting with internal teams, clients, and regulatory bodies where required.
• Problem-Solving Mindset – Addressing issues efficiently and proactively.
• Adaptability & Resilience – Thriving in a dynamic environment with ever changing operational demands and in some cases low levels of automation.
• Collaboration & Teamwork – Working effectively with different teams to support business functions.