Senior Associate (Level 2), Global Compliance and Reporting (GCR) - Service Management Office, Tax, Belfast

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY provide specialist tax, business and technology expertise to address clients' most pressing challenges in an exciting, dynamic tax and business environment, through a broad range of innovative service offerings. We have specialist tax and finance skill sets spanning the areas of Service Management, Direct Tax Compliance & Reporting, Indirect Tax, Statutory Reporting, Finance BPO, Funds Tax Management, and Payroll. We focus on supporting our clients in managing their compliance and reporting requirements, centrally and locally, and delivering on their transformation agendas.

The opportunity

We are looking for an individual to join our busy and thriving service management office team. Our team is a true mixture of individuals from various backgrounds from Finance and Tax to Project Management, all with a common desire to provide excellent client service.

This is a very exciting time to join our specialised Service Management team as we are looking to grow due to clients demand for our service globally.

The team

Our Service Management professionals lead multi-country, multi-service GCR engagements. They are responsible for managing the contracting and transition processes, supporting the clients finance and tax transformation, leading client relationship management and ensuring exceptional client service throughout the life of our large global contracts. They are also responsible for developing our GCR service offerings, with opportunities to become involved in business strategy. Additionally, they work with colleagues around the world to lead pursuits and market development activity.

Your key responsibilities

As an Associate within our team, you will be working on a varied and Global portfolio of client engagements ranging in size and complexity. These clients will be household names and you will be working as part of an innovative EY Service Management team, ensuring the smooth running of the client's compliance process. You will:

• Act as first point of contact for the extended EY teams that will be preparing the deliverables for our mutual client (Tax Returns, Financial Statement etc.)
• Act as first point of escalation for the above teams if they are not receiving information from the client or need support in agreeing out of scope work.
• On a daily basis, you will work closely with your EY colleagues / engagement teams, reporting directly to your Engagement Manager, providing support to your clients and EY colleagues.
• Partaking in regular internal client catch ups, conference calls and Teams meetings
• Support your wider team (based in the UK and Bangalore) with the day-to-day client contact and delivery, for example:
  • reviewing regular Service Management and tracking reports
  • reaching out to EY local offices to answer ad hoc client questions
  • resolving client issues which are escalated to you (with the support of your wider teams where required)

• The capability to continually re-prioritise tasks
• The ability to resolve issues
• Be deadline driven
• Be able to successfully work with an extended team in multiple jurisdictions

• Excellent MS Excel and MS word capability
• Project Management experience
• A strong team player and the ability to add value to the current team
• Excellent communication skills - both written and verbally
• High level of attention to detail
• Demonstrated experience of conducting quality reviews
• Proficient multi-tasker

• Proven work record in a similar environment
• This role does not specifically require tax or accounting qualifications or experience, but previous experience in these areas would be extremely beneficial and local qualifications in these fields would be beneficial.
• This role does not require Project Management qualifications however Prince 2, PMP or equivalent would be advantageous