Senior Business Support Officer - School Admissions Team

• Hourly Rate: £12.93
• Location: Sheffield City Centre
• Job Type: Full-time, 37 hours per week

We are seeking a dedicated individual to provide support to the School Admissions team within the local authority in Sheffield. This role is based in the bustling city centre and offers a chance to be part of a vital service that helps parents and children navigate the school admissions process.

• Answering the telephone using STORM to handle enquiries about school places, checking the database (Capita1) for application status, or dispatching application forms to parents. This role involves managing a busy phone line from 9 am to 5 pm on a rota basis with another business support officer.
• Processing incoming post, which includes scanning application forms and entering them into our database (Capita1).
• Managing communication with schools using a secure system (Anycomms), including processing transfer applications by entering them into our database (Capita1).
• Responding to emails sent to the ed-admissions inbox, such as checking the status of application forms and actioning new applications received via email.

• Excellent communication and customer service skills, with the ability to handle a high volume of calls and enquiries.
• Proficiency in using databases, ideally with experience using Capita1, although training will be provided.
• Ability to process and manage a high volume of post and email correspondence accurately and efficiently.
• Good organisational skills and the ability to work effectively both independently and as part of a team.

• Competitive hourly rate of £12.93 (PAYE)
• Central location in Sheffield City Centre.
• Full-time hours with a structured work schedule.
• Being part of a supportive team in a public service environment.

To apply for this School Admissions Support role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.