Senior Business Travel Consultant

Amadeus Business Travel Consultant

An exciting new vacancy has become available for a Senior Business Travel Consultant to join a leading Travel Management company based in the heart of London. Are you a Senior Business Travel Consultant who is Amadeus proficient? Are you happy to work hybrid? If yes - this role could be perfect for you!

Key Responsibilities:

* Dealing with any enquires received by phone and email
* Dealing with complex itineraries including any flights, hotel, care hire and rail etc
* Offer the best solution to your customers whilst optimizing profit
* Providing quotes as well as issuing and reissuing tickets as well as refunds using GDS Amadeus
* Manage queues and issue tickets prior to deadlines as well as handling any scheduled changes from airlines
* Maintaining relationships with each customer
* Stay up to date with the latest travel technology
* Collaborate with the CEO to support the development of operational systems
* Ensure that complaints and compliments are logged
* Keep up to date on new products, fares, entries, developments, and changes within the industry
* Work with client services and account managers to ensure any major problems/complaints are responded to in a timely manor
* Assist team members with fares, ticketing, re-issues, complaints, and customer queries
* Ensure individual KPI's are met
* Assist with any ad-hoc projects where necessary

Skills Required:

* Proficiency on GDS Amadeus
* Excellent knowledge of fares
* Competency on all ticketing processes
* Good written English
* Driven to solve problems for customers and team members
* Knowledge of international travel products, geography, and current affairs
* An excellent team player

What's on offer?

Competitive salary of between £30,000 - £35,000 DOE
Hybrid
Shifts between 8am - 8pm
Monday - Friday

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call or email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!