Senior Claims Adjuster

Our client is seeking a highly motivated Reinsurance claims professional with knowledge of managing standard and complex claims matters.

The individual will proactively adjust a variety of standard and complex claims from their initial notification through to settlement. This person will proactively manage Reinsurance claims in a professional, timely and fair manner and to ensure that you deliver excellent customer service to both our internal and external customers.

The successful individual would be managing reinsurance claims within the global reinsurance portfolio embracing the group claims vision "to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market" and is at the core of everything we do.

Responsibilities will include:

• To proactively adjust standard and complex lead claims within their claim's authority and in accordance with the established claim manual meeting all regulatory requirements, ensuring that controls are operating effectively and by achieving Key Performance Indicators.
• To monitor circumstances that may turn into claims whether in relation to individual risks or global events, such as major Catastrophes or significant losses of interest.
• Ensuring that adequate financial provisions, in accordance with the company Reserving Philosophy, are held for every claim that you own.
• Monitor the profitability of the accounts in the reinsurance claims portfolio by reviewing actual versus expected and provide meaningful input into claims MI reports, monthly tracking meetings, quarterly reserving meetings and to flag areas of the claims portfolio that are under-performing to underwriters, actuaries, and management.
• Ensuring that every claim is regularly reviewed and proactively managed to resolution, through effective diary management.
• Ensuring and delivering excellent claims service to all customers, by effectively driving claims through to resolution.
• Communicate proactively with internal and external stakeholders, both in writing and verbally ensuring excellent customer service to cedants, brokers, follow market, underwriters, actuaries, and senior management.
• To act as referral, point for more junior claims adjusters and assist claims manager in their training and development.

What we need from you:

• You should have experience with reviewing and assessing policy coverage for Reinsurance claims with complementary skillsets, including high level of communication competencies between internal and external stakeholders and knowledge of the global market as a senior claim's professional.
• The successful candidate will also have experience of leading complex claims, leading market meetings, managing legal and non-legal experts to drive forward claims strategies with the ability to lead and influence follow market participants.
• Solid experience in building relationships with clients and you can demonstrate strong client management skills.
• You will be joining one of the leading global insurers who foster a distinctive and positive culture and help build a business which delivers profitable and sustainable results.

The role is London based but you will be able to work on a hybrid basis.

Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.