Brown & Brown Insurance are eagerly looking to recruit a Senior Claims Handler with experience of Household and/or Commercial claims to join our team. Brown & Brown claims are the in-house claims team who handle claims for the UK MGA underwriting division. The claims team handle a mixture of household, commercial and liability claims on behalf of Insurers, from first notification of loss through to settlement.

This is a fantastic opportunity to join one of the UK's leading insurance businesses, with offices throughout the US & Europe. For this role we are offering a competitive salary, an excellent chance of long-term progression and hybrid working if desired (WFH Monday & Friday).

Duties to be performed in the role will include:

• Answer inbound calls from policyholders and clients wishing to register a claim
• Accurately logging new claim details on the Pro-Claim system
• Review and assess each insurance claim in-line with client philosophies with a focus on more complex claims less experienced Claims Handlers would be confident in dealing with.
• Ensure claims are processed in a timely manner in accordance with KPI's
• Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
• Provide advice to policy holders on their claims and the best method of settlement where appropriate
• Obtain relevant documentation for the assessment of the claim including photographs, third party reports, receipts/proof of purchase etc.
• Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary
• Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate
• Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good relationships are maintained
• Settling claims and advising policyholders of the outcome
• Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims
• Ensure system Tasks are completed in a timely manner

Previous experience in either Household, Commercial or Liability claims is required to be considered for this vacancy.

For more information please apply online or contact Dan Hurley.