Senior Customer Service Administrator

Senior Customer Service Administration
Full Time 9am - 4.30pm
£12.63 - £13.73p/h DOE
Immediate start!
Office based in Livingston

We are recruiting for a rapidly growing company in Livingston who are looking to add to their vibrant customer service department! This is a small but mighty team who work in a family-feel environment.

What will you be doing?
* Managing a customer service inbox and responding to emails
* Taking inbound calls from customers with queries
* Helping customers to process orders online
* Chasing up deliveries and processing refunds
* Liaising with 3rd parties to resolve issues
* Responding to reviews on Trustpilot

What do you need?
* Ability to work in a fast paced environment
* Showing empathy and understanding
* Excellent communication verbal and written
* Resilient and able to bounce back!
* Strong IT skills and able to use multiple systems
* Problem solving and able to prioritise work load

If this sounds like the role for you, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.