Senior Customer Service Advisor

Reporting to the Customer Service Supervisor, you’ll provide the very best service to our customers, using all your training, knowledge and initiative.  

It’s a role that’s full of variety. The way our Advisors communicate with customers has massively changed over the past few years. As well as letters and phone calls, you’ll be responding to emails and social media postings, during and after the sale. 

Success relies on your ability to really understand the needs and experiences of each customer and treat them as an individual. Then you’ll need to inject your own personality into each and every call or email so that the customer has no doubt they’re getting the kind of treatment they’ve come to expect from Aldi. Always, your goal will be to give our customers a great impression, and keep them coming back for more.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.