Senior Customer Service Coordinator

Senior Customer Service Coordinator required to join, and motivate this small, busy, and personable team. Salary per annum will be £30,000, and hours of work are Monday - Friday 8am until 5pm.

You will require own transport to access the office, and this is not a hybrid or remote working role.

Duties:

• Motivate the team and handle escalated enquiries
• Handle and escalate telephone and email enquiries
• Prepare quotations and process orders
• Record customer queries and complaints
• Liaise with service providers over day-to-day operations
• Liaise with the finance department, customers and suppliers to resolve invoice queries
• Research new solutions to different customer requests
• Set up new supplier accounts
• Support month-end invoice process

Benefits:

• £30,000 per annum
• 25 days holiday
• Pension

Experience:

• Previous customer service and administration experience
• Team leader, supervisory, or management experience is beneficial
• A natural leader
• Ability to multi-task and work in a fast-paced, busy environment
• Excellent IT skills

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.