Do you have a passion for travel? Do you want to work for an award-winning company that offers world-class training and discounted travel? A luxury travel company is looking for an experienced Senior Customer Service Executive to join their team! This is a permanent hybrid position paying £28,000 - £30,000 p.a. plus great benefits which can be discussed on application. Apply Today!

You’ll be processing written complaints, dealing with customers and using your excellent knowledge of ABTA regulations and arbitration proceedings to act as a 'point of escalation’ for the team, while mentoring junior members of staff.

This is a hybrid role, working 2 days per week from home and 3 days per week in the office

This is a great job for an experienced travel professional with a charismatic and empathetic nature and great communication skills, and who may be looking to make the next upwards step in their career. You’ll be working in one of the best and well-regarded travel businesses around, further developing your skills and working in a business that values what you can bring to the team and what they can bring to you for development and career progression.

Based in beautiful offices in South West London, well connected to public transport, close to shops, great pubs and restaurants with great routes for a lunchtime walk - perfect for summer! This is a fantastic opportunity to join a growing company which is going from strength to strength. Apply today!

As the Senior Customer Service Executive, you will

• Respond to customer enquiries via telephone, letter, and email.
• Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customers and business.
• Allocate compensation if appropriate in line with company policy.
• Act as an internal 'helpdesk’ for other members of the team, contributing your knowledge to support and mentor junior members of staff.

As the Senior Customer Service Executive, you should have:

• 3 years’ experience in a similar role.
• At least 12 months experience of written complaints resolution.
• Knowledge of ABTA regulations and arbitration proceedings.
• Excellent written and verbal communication skills

In return, you’ll receive a great salary of up to £30,000 plus benefits including private pension and healthcare, free trips abroad, travel discounts and hybrid working after probation. Sounds interesting? Apply Today!

To Apply: Click 'Apply’ to have your CV considered by one of our expert consultants. We welcome and consider all applicants! Regrettably, we may not be able to reply to all applications. Apply today!