Senior ER Advisor

Job Reference: /RT/04-07/1221/5

Job Title: Senior ER Advisor

Location: Ipswich

Salary: Competitive

Hours per week: Mon-Thurs 08:-18:00 and Friday 08:00 - 17:00. Two shift patterns 08:00-16:30 or 09:30-18:00

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

We are currently recruiting for Senior ER Advisor to join our passionate and driven team based at our client’s site in Ipswich

Key Responsibilities:

• Manage a caseload of ER cases, offering comprehensive advice and guidance to managers, and driving cases to resolution in a timely manner.
• Proactively handle and escalate any long-standing cases to maintain efficiency.
• Ensure that managerial decisions are well-informed and that risks are minimised.
• Offer coaching and support to managers throughout the ER case management process.
• Actively monitor, control, and escalate suspension cases to reduce costs.
• Assist managers in handling high-risk Occupational Health (OH) referrals by asking the right questions and seeking expert advice.
• Support managers in drafting various correspondence, including invitations and outcome letters.
• Collaborate with ER Partners, Strategic HR Business Partners, HR & Training Managers by generating insightful reports, graphs, and trend analysis.
• Attend weekly or bi-weekly and quarterly meetings to discuss ER cases and associated risks.
• Maintain the accuracy and up-to-date status of our case management system.
• Provide coverage for colleagues in other business areas when necessary.

About You:

• Applicants must have the right to work in the UK
• Minimum Level 5 Chartered Institute of Personnel and Development (CIPD) qualification or actively working towards it.
• Prior experience in Employee Relations or Employment Law.

Benefits

• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Superstar Awards

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://b/form/f3343c912a8643b69cfdc89dc2bbba8f