Senior Facilities Assistant

This is an exciting new role working for a prestige builder of high-end retirement homes. Your role is to be the key interface between the apartment owners and our client.

Location: Central Cheltenham, with no parking available.

Benefits:

• 10% Annual bonus (business and personal performance based)
• 25 days annual leave + additional 1 day per annum after 2 years' service (up to 30 days)
• Option to buy up to 3 days holiday each year
• Healthshield cash plan
• Contributory pension scheme (after probationary period 3% employer contribution based on 2% employee contribution)
• Employee Participation Plan (EPP) - Like a share scheme available after probationary period, pays out if business is floated/sold (full details available upon joining)

As the Senior Facilities / Customer Service Assistant, you will be responsible for:

• You will be sat in the office and do hourly checks of the property
• Be first point of contact for residents, if there are any property issues or they need any assistance such as contacting a local contractor etc.
• Providing a proactive customer focused service identifying and providing owners with information on the local area including key services, events and places of interest
• Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high-quality local contractors
• Maintaining the events and visitor's suite diaries
• Representing the company in a friendly, helpful, professional and approachable way
• Taking the lead on managing Health and Safety at the development

The person:

• Experience in reception/front of house/facilities or a customer facing role is essential.
• Ability to work independently
• Very friendly and clear communicator
• Good general IT skills
• Office or contract management experience is desirable
• Emotionally intelligent and ability to put themselves 'in the customer's shoes'
• Knowledge and a responsible attitude to Health and Safety
• Product and environment focused for all maintenance activity affecting customers and staff
• Proactive and forward thinking