Senior Field Service Engineer

Heels & Brogues Recruitment are working with a world known client to expand their Coffee Senior Field Service Engineer team.

Job Title: Senior Field Service Engineer

Salary: £36,000 (OTE £60,000) plus an annual bonus of 5%

Location: Glasgow/ Edinburgh

Benefits for the Field Service Engineer:

• Private Medical Insurance (Taxable Benefit)
• Company van. Available for private use (Taxable Benefit)
• Full uniform/PPE
• Laptop, Mobile phone, Company Credit Card and Fuel card
• 25 days annual leave plus bank holidays
• Weekly overtime rate is £22.50 per hour after 47.5 hours
• Weekend overtime rate is £22.50 per hr
• Bank holiday overtime rate is £30 per hr plus an additional £50 standby
• 40 hours standard working week plus 2.5 hours per week unpaid lunch break. Plus 5 hours travelling time paid at £10 per hour
• Non-Contributory company pension scheme (company pays 10%)
• Death in Service. 4 times annual salary to nominated persons
• Full training supplied although must have previous experience in electrical and engineering from previous employment.

As a Coffee Senior Field Service Engineer, you will receive full training before joining the 1-4 weekend rota, allowing you to become an integral part of our team.

They are seeking a positive and enthusiastic Coffee Senior Field Service Engineer to join their team; however, experience in another electro-mechanical field service role would be considered.

Main duties and responsibilities for a Senior Field Service Engineer:

• To drive, develop and support a team of engineers
• Provide expert advice and mentoring to team of engineers within the field to develop
• engineer’s technical competencies through on-site visits and 1 to 1’s giving constructive feedback accordingly
• To ensure that the area engineer KPI’s are on track with plans being put in place to address shortfalls in conjunction with the Service Team Manager
• To attend break down calls/escalated calls either with or without local engineer in attendance on escalated calls
• To install, commission and set up the companies Commercial Coffee equipment
• To ensure the area engineer’s van inventories are updated with relevant spare parts for the local machine estate with parts being booked in and out correctly
• Audit engineer spares, on site practices, vans, tools, PPE, machine software versions, technical updates
• Ensure engineers full understanding and compliance with all the company policies, procedures and processes
• Liaise with the Scheduling team daily for efficient route planning of allocated engineers
• Carry out annual stock takes with allocated engineers
• Liaise with the Technical Team for upgrades and enhancements on equipment in the field
• Bi-annual team meetings run in collaboration with the Team Service Manager
• To manage and supply timely paperwork, including full completion of service reports

Requirements for Senior Field Service Engineer:

• Proven track record in driving and developing a team of engineers
• Strong electro-mechanical knowledge
• Professional in nature, strong communication, interpersonal skills and ability to collaborate effectively with team, colleagues and customers to represent the business in a positive manner
• Relevant industry experience on bean to cup coffee equipment (desired but not essential)
• Coffee knowledge (desired but not essential)
• Flexibility is a requirement for this field-based role
• To be included on a 1 in 4 weekend call rota including bank holidays to cover the field and technical support
• Good organisational and problem-solving skills

Schedule: Monday to Friday (1 in 4 Weekend)

Come and join the team and be a valued member, by joining a forward thinking company that is in the coffee industry who can secure your future with its extensive range of contracts and UK presence.