Senior IT Technician

Senior IT Technician

Location: Leatherhead, Surrey

Salary: £33,970 - £38,290 (DOE) + Excellent Benefits

Job Type: Full Time, Monday - Friday, 40 hours per week

The Client:

Our client is a well-established educational firm, committed to fostering a dynamic learning environment. They prioritise academic excellence, staff development, and innovative teaching.

The Role:

As a Senior IT Technician, you will oversee and maintain IT infrastructure while providing support for a range of IT systems.

Responsibilities:

• Support all school-owned technology, including desktops, software, laptops, printers, and mobile devices.
• Evaluate and report on IT infrastructure to the IT Network Manager.
• Deliver comprehensive user support, following helpdesk procedures and priorities.
• Maintain clear communication with users throughout issue resolution.
• Maintain and upgrade IT systems.
• Monitor and report on IT and audio-visual hardware, software, and cabling performance.
• Document IT hardware, software, and audio-visual equipment.
• Test equipment and provide IT support for internal and external events.
• Serve as an escalation point for first-line support staff, including the IT Apprentice.
• Refer complex issues to the IT Network Manager.

Requirements:

• Previously worked as an IT Technician or in a similar role.
• Proven experience in supporting, developing, and maintaining IT systems and infrastructure.
• Background working in the educational sector.
• Familiarity with best practices, current products, and statutory requirements, including IT health and safety.
• Understanding of Data Protection principles, including all aspects of the GDPR.

Possess experience in the below:

• HPE networks and configuration
• Dell EMC hardware
• Microsoft SharePoint and Teams
• IP Addressing, Subnets and VLANS
• Server installation and maintenance
• Windows server OS
• Backup & SAN theory and technology
• Managed Print Technology
• Microsoft Teams Telephony
• Extreme Networks Wireless Networking
• SQL server and scripting
• PowerApps development
• Office 365 and End-Point Manager (Microsoft Intune)
• Windows 10 & 11 including basic customisation and imaging
• Microsoft Active Directory, SCCM, Microsoft Hyper-V, SAN environments

Benefits:

• Competitive salary
• 33 days holiday
• CPD programme
• Free flu vaccinations
• Cycle to work scheme
• Employee Assistance Programme

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: IT Technician, IT Support, IT Systems, Technical Support, Technician, helpdesk, IT, Senior, jobs