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Senior Manager - Process Optimisation and Digitisation Global Accounts

Senior Manager - Process Optimisation and Digitisation Global Accounts

Posted 11 June by Thomas Dessain
Ended

Thomas and Dessain are recruiting on behalf of a leading company in Fund and Corporate Services.

This role will be within the Process Optimization and Digitization (POD) team. Let me provide you with a detailed overview of what this role entails:

  • Title: Process Optimization and Digitization Global Accounts Senior Manager
  • Responsibilities:
    • Work within the POD team and exclusively support the Group Head of Global Accounts.
    • Diagnose, prioritize, optimize, and automate client-facing processes to reduce risk, enhance efficiency, and improve client satisfaction.
    • Lead a dedicated team within the POD function to optimize and automate global account processes.
    • Develop and implement the Global Account rapid improvement methodology to redesign and automate processes.
    • Quantify realized benefits related to client satisfaction, risk reduction, efficiency, and effectiveness.
    • Collaborate with strategic clients, client relationship leads, and internal teams to identify improvement opportunities.
    • Project manage operational improvement initiatives with a focus on people change.
    • Participate in a consultative manner with clients to enhance their experience.
    • Report progress aligned with transformation management processes.
    • Collaborate with technology teams to rapidly automate processes.
    • Identify risks to client relationships from proposed changes and develop risk mitigation plans.
  • Skills and Qualifications:
    • Minimum five years’ experience leading process improvement projects within Financial Services (mandatory).
    • Demonstrable delivery capability in Lean Six Sigma, Business Analysis, or Automation projects.
    • Strong client relationship and engagement skills.
    • Effective facilitation, influencing, and negotiation skills.
    • Comfortable operating across multiple jurisdictions with multiple stakeholders.

Interested? Apply now!

Required skills

  • Automation
  • Business Analysis
  • Management
  • Process Improvement
  • Transformation
  • Process Improvement Projects

Reference: 52846998

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