Senior Manager - Process Optimisation and Digitisation Global Accounts

Thomas and Dessain are recruiting on behalf of a leading company in Fund and Corporate Services.

This role will be within the Process Optimization and Digitization (POD) team. Let me provide you with a detailed overview of what this role entails:

• Title: Process Optimization and Digitization Global Accounts Senior Manager
• Responsibilities:
  
  • Work within the POD team and exclusively support the Group Head of Global Accounts.
  • Diagnose, prioritize, optimize, and automate client-facing processes to reduce risk, enhance efficiency, and improve client satisfaction.
  • Lead a dedicated team within the POD function to optimize and automate global account processes.
  • Develop and implement the Global Account rapid improvement methodology to redesign and automate processes.
  • Quantify realized benefits related to client satisfaction, risk reduction, efficiency, and effectiveness.
  • Collaborate with strategic clients, client relationship leads, and internal teams to identify improvement opportunities.
  • Project manage operational improvement initiatives with a focus on people change.
  • Participate in a consultative manner with clients to enhance their experience.
  • Report progress aligned with transformation management processes.
  • Collaborate with technology teams to rapidly automate processes.
  • Identify risks to client relationships from proposed changes and develop risk mitigation plans.

• Skills and Qualifications:
  
  • Minimum five years’ experience leading process improvement projects within Financial Services (mandatory).
  • Demonstrable delivery capability in Lean Six Sigma, Business Analysis, or Automation projects.
  • Strong client relationship and engagement skills.
  • Effective facilitation, influencing, and negotiation skills.
  • Comfortable operating across multiple jurisdictions with multiple stakeholders.

Interested? Apply now!