Senior Marketing Customer Success Manager

• Leeds Office
• Hybrid working - 2/3 days per week in the office.
• £45,000 - £55,000pa dependent on experience
• Uncapped Bonuses (up to +£20K)
• Excellent working culture and office environment
• 25 days holiday + bank holidays & holiday purchase scheme
• Employee wellness programme + cycle to work scheme
• Clear Progression route into a Strategic Account Director role!

Roles & Responsibilities:

• Manage, retain, and grow an existing portfolio of clients & develop strong professional relationships.
• Conduct regular review meetings, acting as a trusted advisor and main point of contact.
• Guide customers through the onboarding process, emphasising the value and results they should achieve with its consistent usage.
• Work with clients on their strategies acting as a proactive consultant, developing bespoke campaigns based on their specific needs, requirements, and business goals.
• Examine clients’ existing audience segmentation and customer journeys, identifying opportunities to develop innovative and personalised stages to increase engagement.
• Use the data/reporting within the platform to offer clients insights into the results of their campaigns.
• Identify optimisation/amendment opportunities to improve campaign results offer updated strategies to increase engagement and their ROI.
• Support customers in working towards best practice.
• Gather client feedback on processes and product improvements/pain points and liaise with internal teams to action with the aim of retaining customers.

Skills & Experience:

• 5+ years of experience in a Senior Customer Success / Senior Account Manager or similar role with the Marketing Sector is essential.
• Experience in agency is preferred.
• Experience/professional understanding of Marketing Automation, Email, Data Integrations, Web-Tracking, SEO or PPC is highly beneficial.
• Experience managing circa 30-40 BlueChip/Enterprise size clients with varying communication/attention requirements.
• An authentic customer centric approach to account management with a commercial mindset is essential.
• Excellent communication with a consultative approach to customer engagements.
• UK resident with unrestricted rights to work in the UK.

Our Client:

Is the creator of the UK’s fastest growing marketing automation platforms, born from the understanding that there is no one size fits all. Their product allows businesses to create, manage, and execute marketing campaigns, all within one platform; automating the process to increase audience engagement, drive leads, and reducing the internal time & effort required. Their collaborative, energetic, and customer focussed culture is at the heart of the business strategy and has been carefully nurtured over the years, resulting in an excellent working environment & high levels of customer satisfaction.

If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin using the details on our website: wearemarmion.com

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.