Senior Operations Analyst (Payments)

Are you a hands on, problem solving analyst with a background in Financial Services?

Our client, a growing investment platform, is looking for a Senior Operations Analyst to join their Bath based Cash/Payments team.

Your responsibilities:

• Ensure the Payment team meets service targets and industry standards by managing complex processes and daily activities
• Deliver excellent operational service to customers, handling complex issues, escalations, and live problem resolutions
• Support team performance and improvement initiatives, providing coaching and training for team development
• Oversee communication with customer and senior analyst teams to ensure consistent and effective service outcomes
• Monitor and improve the control environment, manage cash processes, and ensure compliance with regulations and customer SLAs

Your skills:

• Possess comprehensive knowledge of cash and payment operations and processing within financial services
• Have experience with platform cash and custody processes, understanding the mechanics of an investment platform
• Demonstrate initiative and ownership, striving to achieve the best outcomes for clients
• Exhibit problem-solving skills, thinking creatively to address issues and deliver daily team objectives
• Display strong collaboration, communication, and organisational skills, working effectively in a tech-focused, digital-first environment

If this sounds like you, please apply today.