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Senior Patient Liaison Assistant
Senior Patient Liaison Assistant
Senior Patient Liaison Assistant
Posted 18 July by
Randstad Perm Professionals
Easy Apply
Ended
Our leading Healthcare client is looking for a Senior Patient Liaison Assistant (SPLA) to join their teams ASAP!!!
The Senior Patient Liaison Assistant (SPLA) is responsible for the planning and coordination of patient transport services. This includes managing ambulance service resources for the current day to ensure patients are transported home as quickly and efficiently as possible.
JOB SPECIFIC RESPONSIBILITIES
Planning of Transport: Coordinate transport for future dates.
Resource Management: Control ambulance service resources, including volunteer car service drivers, and adjust schedules as needed.
Liaison Duties: Facilitate communication between hospital staff, communication centers, transport offices, and ambulance crews.
Data Entry: Enter transport requests into the computer system.
Patient Coordination: Ensure patients are returned home promptly and manage associated resources.
Support Drivers: Assist Ambulance Car Service drivers with queries and liaise with the Operations Resource Coordinator.
Schedule Printing: Print and distribute daily schedules for ambulance and car drivers.
Record Keeping: Maintain records of patient arrival and departure times.
Customer Service: Address enquiries and complaints from hospitals and patients regarding ambulance transportation.
Service Monitoring: Assist in the monitoring and analysis of the service level agreement and provide feedback to the Customer Service Manager.
Service Level Agreements: Maintain a working knowledge of service level agreements.
Front of House: Undertake patient liaison duties when required.
Quality and Complaints: Assist the Non-Emergency Services Quality and Complaints Manager as needed.
ISO Standards: Ensure all documentation complies with ISO 9001 / 2000 standards and assist with internal audits.
Staff Training: Train new staff members.
Leave and Absence Management: Manage leave requests and absence for Patient Liaison Assistants.
ADDITIONAL INFORMATION
Confidentiality: The role involves handling confidential patient information and is subject to a criminal records bureau check.
Flexibility: The postholder may be required to work at any of the Trust's sites as per service needs.
Infection Control: Adherence to infection prevention and control policies is mandatory.
Data Protection: Compliance with confidentiality, data protection, freedom of information, and computer misuse policies is required.
Communication: Effective communication with service users and staff is essential.
Health and Safety: Adherence to health and safety legislation and Trust policies is required.
Major Incident Response: Participation in preparation and response to major incidents or service disruptions is expected.
Equality and Diversity: Commitment to treating all patients, colleagues, and visitors with dignity and respect.
Training and Development: Proactive approach to personal development and participation in mandatory training and CPD.
Safeguarding: Responsibility for protecting and promoting the welfare of children and vulnerable adults.
No Smoking Policy: Compliance with the Trust's no smoking policy is mandatory.
PERSON SPECIFICATION
Essential:
Smart appearance and good attendance record.
Basic education to GCSE standard in Maths and English.
Keyboard skills.
Experience as a Patient Transport Assistant or in a public-facing role.
Flexible, approachable, calm under stress, enthusiastic, forward-thinking.
Strong communication, problem-solving, and organisational skills.
Self-motivated with the ability to handle emotional and distressing situations.
If this sounds like YOU - do not hesitate and click APPLY today!!!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
The Senior Patient Liaison Assistant (SPLA) is responsible for the planning and coordination of patient transport services. This includes managing ambulance service resources for the current day to ensure patients are transported home as quickly and efficiently as possible.
JOB SPECIFIC RESPONSIBILITIES
Planning of Transport: Coordinate transport for future dates.
Resource Management: Control ambulance service resources, including volunteer car service drivers, and adjust schedules as needed.
Liaison Duties: Facilitate communication between hospital staff, communication centers, transport offices, and ambulance crews.
Data Entry: Enter transport requests into the computer system.
Patient Coordination: Ensure patients are returned home promptly and manage associated resources.
Support Drivers: Assist Ambulance Car Service drivers with queries and liaise with the Operations Resource Coordinator.
Schedule Printing: Print and distribute daily schedules for ambulance and car drivers.
Record Keeping: Maintain records of patient arrival and departure times.
Customer Service: Address enquiries and complaints from hospitals and patients regarding ambulance transportation.
Service Monitoring: Assist in the monitoring and analysis of the service level agreement and provide feedback to the Customer Service Manager.
Service Level Agreements: Maintain a working knowledge of service level agreements.
Front of House: Undertake patient liaison duties when required.
Quality and Complaints: Assist the Non-Emergency Services Quality and Complaints Manager as needed.
ISO Standards: Ensure all documentation complies with ISO 9001 / 2000 standards and assist with internal audits.
Staff Training: Train new staff members.
Leave and Absence Management: Manage leave requests and absence for Patient Liaison Assistants.
ADDITIONAL INFORMATION
Confidentiality: The role involves handling confidential patient information and is subject to a criminal records bureau check.
Flexibility: The postholder may be required to work at any of the Trust's sites as per service needs.
Infection Control: Adherence to infection prevention and control policies is mandatory.
Data Protection: Compliance with confidentiality, data protection, freedom of information, and computer misuse policies is required.
Communication: Effective communication with service users and staff is essential.
Health and Safety: Adherence to health and safety legislation and Trust policies is required.
Major Incident Response: Participation in preparation and response to major incidents or service disruptions is expected.
Equality and Diversity: Commitment to treating all patients, colleagues, and visitors with dignity and respect.
Training and Development: Proactive approach to personal development and participation in mandatory training and CPD.
Safeguarding: Responsibility for protecting and promoting the welfare of children and vulnerable adults.
No Smoking Policy: Compliance with the Trust's no smoking policy is mandatory.
PERSON SPECIFICATION
Essential:
Smart appearance and good attendance record.
Basic education to GCSE standard in Maths and English.
Keyboard skills.
Experience as a Patient Transport Assistant or in a public-facing role.
Flexible, approachable, calm under stress, enthusiastic, forward-thinking.
Strong communication, problem-solving, and organisational skills.
Self-motivated with the ability to handle emotional and distressing situations.
If this sounds like YOU - do not hesitate and click APPLY today!!!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Required skills
- NHS
- Nursing
- Public Sector
- Senior Patient Liaison Assistant
Reference: 53119777
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