My client, a leader in the public sector, is seeking a DV CLEARED SERVICE DESIGNER to work from its London based offices.

The post holder will be required to do the following:

• Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
• Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
• Line Management responsibilities for the Service Design Team
• Help set the direction so that the Service Design Team designs clear, simple and consistent Services but that achieve the value that Users desire
• Concisely document Design decisions and any associated risks
• Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
• Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
• Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
• Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively

Experience

• Experience of designing Services to meet user needs
• Have a good understanding of Service Design methods and practice
• Experience of using data and user feedback to design and improve Services
• Experience of turning designs into functioning Services
• A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
• Experience of mentoring and guiding colleagues
• Experience of working within an agile environment
• Knowledge and experience of ITIL 4
• Knowledge and experience of Agile
• Knowledge and experience of Prince and/or other Project Methodologies/frameworks
• A good understanding of IT hardware layers and typical deployment models
• Have the ability to prioritize, execute tasks and make sound decisions in a busy pressured environment
• A high level of written and verbal communication skills

YOU MUST HOLD A CURRENT AND VALID DV SECURITY CLEARANCE TO BE CONSIDERED FOR THIS ROLE