Senior Service Management Consultant

Senior Service Management Consultant x3

£50,000 - £60,000

South / South West England and surrounding areas - Hybrid working

UK National only and eligibility to gain SC Clearance is a must!

A leading consultancy is currently looking to recruit multiple Senior Service Management Consultants who will be responsible for developing and implementing Service Management and Service Integration. This successful ITSM will be comfortable working in both a team and individual environment.

Your role

• Provide consultancy to deliver the full spectrum of services needed to assess, plan, design, prepare and deploy our Service Integration blueprint.
• Use proven business change approach for implementing Service Management solutions.
• You will use techniques like Service Maturity Assessment and requirements gathering and be able to articulate the business benefits with clients, either in a pre-sales setting or during transition and transformation phases.
• Manage and lead workshops and work streams as needed and work either individually or within a larger programme team.
• Provide input to bids and assist in presenting proposals to potential clients.
• Oversee specific/multiple work streams and Work on transition and transformation programmes which result in the creation and activation of SIAM operating models.

Your skills and experience

• Knowledge of SIAM implementation and transformation.
• Knowledge of ISO20000, AI Ops, Cloud, SACM, Digital Service Management and Digital Adoption.
• Knowledge of IT service management tool suites including those provided by ServiceNow.
• Operational management/service delivery experience (customer and/or outsourcing environment)
• Experience of developing core service management processes and reporting, aligned to the ServiceNow and other service management tool suites.