Senior Support Analyst - Agresso, Unit 4 Business World

Senior Support Analyst - Agresso / Unit4 Business World

Maidstone, Kent (multiple other offices over the UK which can be worked from)

£45k - £70k

The main office is based in Maidstone, Kent but this can be a remote role. There is a requirement to work one day a fortnight in the office but they do have multiple offices over the UK and so you could choose the office that is closest to you

A Unit4 Business World (Agresso) Senior Support Analyst is required to join the internal support team of my global client.

My client is heavily committed to using Agresso globally. Due to increasing numbers of clients and project work, we are looking for someone to join our Unit4 Business World (Agresso) Support Team. The team provides support and training for Unit4/Agresso and other related systems and processes. This will include working with clients (mainly remotely) to understand and resolve issues relating to U4BW and other integrated systems that fall under the remit of the team.

Our ideal candidate:

• Experience with using and supporting Agresso/Unit4BW to an advanced level
• Someone who can provide excellent customer service to our clients
• An ability to quickly understand and troubleshoot an issue
• Excellent clear communication skills and able to format responses to what can be technical issues in an easily understandable way
• An understanding of the life cycle of a project
• An understanding of integrations and integration methods and processes
• An understanding of financial and accounting processes
• SQL experience would be an advantage
• Able to test new releases of software and enhancements and report findings in a clear and accurate way
• Supporting internal team members
• Assisting with projects and implementations
• Able to work effectively within a team structure and with team members