ADK Kooling Ltd:
Established in 2006, ADK Kooling provides Refrigeration & Air-conditioning services to the whole of London and parts of the South East. Whether it's for a domestic Fridge Repair or a Commercial Air-Conditioning Installation Project, we offer a one stop service for all.
Opportunity:
We currently have an opportunity for a highly self-motivated, organised, and meticulous individual to perform the role of Service Administrator in our Uxbridge Office.
You will be working alongside a team of Service Administrators to provide an Excellent customer service to our customers and liaise with our engineers on a daily basis.
This role is for a responsible and experienced person with Service Admin background. The candidate must have at least 3 years experience in the Service Related Work Environment.
Ideal candidates live local to Uxbridge
Responsibilities include, but not limited to:
- Dealing with customers
- Communicating with our engineers
- Scheduling of work for our engineers
- Preparing and sending out quotes
- Identifying and ordering parts
- Job updating on various systems and portals
- Working on our CRM system
Experience in the following will be highly beneficial:
- Dealing with our engineers
- Dealing with our customers (including complaints)
- Working in the Service industry for at least 3 Years
Skills Required:
- Microsoft Office Word, Outlook and Excel at Intermediate level
- Ability to work both as part of a team and unsupervised to meet the varied needs of the Service Team
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and flexibly when required
- Meticulous attention to detail
- Ability to pick up new systems and procedures quickly
- Highly organised manner with ability to prioritise workload
- Excellent spoken and written English
Benefits:
- Full in-house training on our systems and processes
- Access to various employee discounts
- Free On-site parking
- Working local to Uxbridge