Service Advisor

Job Title: Service Advisor

Salary: up to £26,500 basic - £30,000 OTE

Hours: Monday to Friday 8am - 5:30pm, 1 in 3 Saturdays 8am - 12:30pm

Hawkfield Recruitment is working with a family-owned Dealership in the Newtown area, we are now recruiting for a Service Advisor to join the team here.

Our client strongly believes that they offer a stable and enjoyable working environment, backed up by the fact they have outstanding employee retention. Career development is enthusiastically encouraged by the Management and their Manufacturer partners, with dedicated programs helping employees and their apprentices with their progression and ongoing careers.

Responsibilities of Service Advisor:

• Working alongside technicians to ensure the smooth running of the workshop
• Supporting the aftersales team
• Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email
• Loading the workshop diary
• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
• Meeting and greeting the customer and identifying customers' additional needs
• Upselling additional products and services
• Keeping the customer up to date with the progress of their vehicle

Experience Required for Service Advisor:

• Outgoing and friendly attitude
• Full UK Driving Licence
• Previous experience within another customer service or telephone-based role

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.