Service Advisor

The Recruitment Co are currently recruiting for Permanent Service Advisors for our client based in Aberdeen to start immediately.

Pay rate: £27,500 - £29,000 Per Annual and OTE up to £40,000

Location: Aberdeen

Hours: Monday - Friday 8am - 6pm, 1 in 4 Saturdays 8am - 1pm

Job Duties

• Meeting and Greeting customers
• Handle inbound and outbound bookings for service and vehicle repairs
• Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities
• Provide a thorough and accurate explanation of all additional work recommended and accurate solutions
• Liaising with workshop and bodyshop to progress work through the system
• Handling customer feedback and complaints and ensuring them we can solve any issue
• Maintaining customer database and records accurately

What we are looking for

• Current experience working as a Service Advisor or experience working in a similar role
• Exceptional customer service skills
• Target driven
• Excellent communication skills and warm telephone manner
• Ability to multi-task within a busy environment
• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Computer literate

Benefits:

• Employee discounts and Lease car options
• 30 days holiday plus additional for long service
• Life Assurance
• Training and development opportunities

Click apply now and we'll be in touch to discuss this excellent opportunity!

CPDUNDEE

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.