![Job image banner](https://resources.reed.co.uk/brandedjob/banners/resized/Banner_561672.png)
Service & Aftersales Coordinator
Service & Aftersales Coordinator - Manufacturing & Engineering - Trafford Park - £25,000 - £30,000 DOE (Temp - Perm)
About the Company
Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Service & Aftersales Coordinator - The Rewards
- Competitive salary
- Opportunity to go from Temp to Perm
- Working hours: Mon - Fri 08.30 - 17.00
- Pension Scheme
- Free Parking
Service & Aftersales Coordinator - Requirements
- Excellent communication skills
- Attention to detail & accurate data entry skills
- Good organisational skills
- Problem solving
- Customer service and administration skills
- Ability to work using own initiative & team player
- Experience in a similar role
Service & Aftersales Coordinator - Responsibilities
- Responding to customer service queries via email and telephone
- Managing the service inbox and prioritising urgent service jobs
- Raising job orders on the in-house system
- Liaising with engineers, parts & sales team
- Supporting the Service Manager with aftersales activities
- Updating electronic & manual records
- Contacting customers with updates
- Building and maintaining excellent working relationships with customers & contributing to improving the quality of customer service and retention
- Inputting warranty claim submissions and requisite credits and taking appropriate administrative action as required
- Updating the system with service stocks, the sale of labour, parts, accessories, & other products
- Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges
About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Reference: 53030235
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'