Service Charge Officer

Service Charge Officer

• Salary: £28,000 - £35,000
• Location: Basingstoke
• Job Type: Fixed Term until October 2024

My client is seeking a Service Charge Officer for a fixed-term opportunity to support the delivery of complete and accurate service charge information to our customers. This role is pivotal in maintaining the communal areas for properties and requires a candidate who can collaborate across various teams, showcasing problem-solving and analytical skills.

Day to Day of the Role:

• Calculate and prepare estimated service charge budgets for properties in your designated area, issuing accurate statements to customers.
• Conduct annual reconciliation of service charge accounts against estimates, applying balancing adjustments accurately, and informing customers.
• Collate and analyse a variety of data, ensuring accuracy and completeness, and investigate any anomalies.
• Provide excellent customer-focused service, acting as the first point of contact for service charge queries, offering resolutions to complex issues via phone or in writing.
• Follow our hybrid working approach, combining home and office work, including Tuesdays in the office.

Required Skills & Qualifications:

• Demonstrated analytical skills with strong experience in Excel.
• High attention to detail with good numeracy skills.
• Ability to work collaboratively and independently, managing workload effectively under pressure.
• Effective communication skills, confident in providing solutions to complex queries.
• Previous experience in a service charge, accountancy, or housing environment is advantageous.

Benefits:

• £450 flex-pot annually, discounted shopping & cycling scheme.
• 25 days holiday plus bank holidays, increasing with service.
• Company pension scheme matched up to 12%, life cover at 4x salary.
• Flexible working arrangements.
• Private medical insurance, dental insurance & critical illness cover.
• Access to a wide range of training courses for career development.

If you’re looking for a fresh opportunity and are excited to join a dynamic team, we’d love to hear from you. Please apply below or contact Hannah at the Reed Basingstoke branch.