Butler Rose is working with one of the largest housing associations in London and the South-East in their search for a Service Charge Officer for their Places & Estates directorate. This is a contract role till 5th October 2025 with hybrid working (3 days in the office, Mondays are mandatory) and will pay £23.23 PAYE an hour to the successful candidate.

The main part of the role will be delivering a backlog of service charge accounts, which have been held up due to issues/errors in them - to resolve the issues, you might need to visit the site to get a better understanding of the physical structure and components (although not in every case).

Your responsibilities will include:
- Lead service charge projects, working through a defined number of service charge accounts that have been issued a Section 20B notice, ensuring audit and delivery within the 6-month period.
- Review historic service charge accounts, collaborating closely with internal stakeholders, including Estate Operations Managers.
- Investigate and resolve errors or issues in service charge accounts this may include visiting sites to better understand property structures and components.
- Respond to resident complaints and queries regarding historic service charge accounts.
- Support resident engagement activities, documenting all decisions, outcomes, and lessons learned.
- Assist with the delivery of backlog service charge accounts ensuring compliance and audit readiness.

The ideal candidate will:
- Proven experience working compliantly with variable service charge regimes, particularly on large mixed-tenure schemes.
- Strong analytical skills with the ability to reconcile and work through complex service charge accounts.
- Excellent problem-solving skills and the ability to work collaboratively with stakeholders to reach solutions.
- Significant experience in analysing complex data and presenting findings to support business decisions.
- Sound understanding of tenancy agreements and lease interpretation.
- Demonstrated ability to deliver projects and meet strict deadlines.
- Strong interpersonal skills, with the ability to communicate complex service charge information clearly to residents.
- Advanced IT skills, particularly in Microsoft Excel.
- Strong knowledge of the RICS Service Charge Residential Code and ICAEW Tech 03/11 guidance.
- Good understanding of the Landlord and Tenant Act (1985), particularly Section 19 relating to the reasonableness of costs.
- Ideally AIRPM or TPI Leasehold Management qualified.

We can offer you a full insight and job description on applying, please don't delay with your application.

Please contact Cerys Kirby Thirlwell for further information.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.