Service Charge Specialist

We are currently recruiting for a 6 to 12 month contract for a highly regarded Housing provider in South Wales.

• Attend the office once per fortnight
• Paid on a day rate of up to £400 (umbrella or LTD)
• Start date between now and end of May
• 37.5 hours - Monday to Friday (09:00am to 17:00pm with flexibility)

The role:

• Covering 5,000 homes that have service charges in addition to rent of various tenure types, mainly secure occupation contract holders
• Re-calculating service charges on an annual basis
• Using Civica Financials and Civica CX to migrate data from complex databases into Civica to allow simpler process of setting service charges effectively
• Ensuring confidence in the integrity of historic data on the legacy system before migrating it to Civica Contractor
• Managing and coordinating a variable service charge system and identifying several areas where we believe we need to focus our attention to improve quality
• Helping to redesign the service charge system overall for the long term
• Being able to demonstrate to residents that service charges are fair, giving them a transparent image of company policy
• Helping to reduce service charges, engaging with residents, and listening to their views
• Engaging across most departments and facilitating collective activity to achieve the required outcomes
• Reporting progress to the Head of Housing
• Using the current service charge policy within the organisation in order to create a comprehensive framework to support the system of activities in the area with principles to underpin the approach taken

The candidate:

• Operated at a senior level within Housing previously
• Experience of rents and service charges (ideally in rent/charge setting), leading reviews, producing frameworks (including procedures, flows, templates, etc.) and redesigning services
• Excellent organisational and leadership skills will be required (but no line management involved)

Should you be keen on this position, please apply via this advert as we will contact you in due course.