Service Charge Specialist

• Hourly Rate: £20.56 PAYE / £25.53 LTD UMBRELLA
• Location: Westminster Bridge Road / Houghton Regis
• Job Type: Full-time, Temporary (until end of September 2024 minimum)
• Start Date: Immediate

We are seeking a Service Charge Specialist to assist with customer enquiries and complaints, supporting the Service Charge Area Manager. This role is crucial in ensuring the integrity of rents and service charges, providing accurate and transparent rent reviews, service charge estimates, and summaries of expenditure. You will also offer guidance and advice to colleagues on rents, service charges, and general management.

• Deliver all aspects of service charges for a designated patch with the support of the Service Charge Area Manager.
• Ensure the accuracy and transparency of rent reviews, service charge estimates, and summaries of expenditure.
• Provide guidance and advice to colleagues on rents, service charges, and general management.
• Play a key role in the Homeowner Service, championing and role modelling the client’s promises.
• Be visible and available to customers and colleagues, delivering an excellent experience every time.

• Experience in service charge management within social housing or a related field.
• Strong understanding of rent and service charge regulations and legislation.
• Excellent customer service skills, with the ability to handle enquiries and complaints effectively.
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.
• Proficiency in relevant software and systems.

• Competitive hourly rate.
• Hybrid working arrangement.
• Opportunity to play a key role in a national social housing provider’s team.
• Immediate start in a full-time, ongoing temporary booking.

To apply for the Service Charge Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role