Service Coordinator

Reed Brighton is working with a growing technology company in East Sussex who are seeking a Service Coordinator to join their expanding team on a permanent basis. This is a Monday – Friday, full time role with a salary of £27,000pa.

Main Duties:

• To receive and log all incoming service call from customers.
• To allocate engineering resource to ensure successful and timely completion
• of service calls.
• To ensure that all service calls are cleared and paperwork completed.
• To organise engineers diaries to ensure that time is allocated productively.
• To maintain the out of hours call-out rota for engineers and ensure that cover
• is provided at all times
• To maintain service contract files ensuring that all information is up to date and accurate.
• To arrange routine maintenance visits for contract customers and ensure that these are completed on schedule.
• To collate and file routine maintenance documentation
• To produce quotations for the supply and/or installation of common parts.
• To order parts as and when requested.
• To liaise with subcontractors to arrange installation and service calls as and when required.
• Provide feedback to end users of the days calls
• Produce invoices for the days calls
• Produce internal report for the day’s activity

To apply for this exciting position, please email or contact the Reed Brighton office on .