Service Coordinator

Service coordinator - SHEFFIELD S13

Salary £23k to £25k (depending on experience)

Hours Full time Monday to Friday (37.5) 8.30am-5.00pm

An established company that supports the wellbeing space are seeking a dedicated and organised Service Coordinator to join a dynamic & friendly team. The Service Coordinator will play a crucial role in ensuring smooth operation by coordinating maintenance, repairs, and customer service activities. This role requires excellent communication skills, problem-solving abilities, and a passion for helping people!

Key responsibilities:

o Handle client enquiries relating to service and repair requests of equipment.

o Working closely with the engineers to book appointments for their work.

o Organising the engineers’ calendars along with their travel routes and times.

o Use the CRM system including customer enquiry/ quotation follow ups, literature requests and general enquiries.

o Proactively contact existing customers to arrange service appointments, advise on service contracts and care packages, inform quotation prices etc.

o Ensure that data and information on the CRM system is accurate and up to date through daily housekeeping and fixed routines.

o Process departmental documentation relating to the role, such as quotations, work orders, parts orders and job sheets.

Knowledge and Experience requirements

- Previous administration experience is essential with office experience being preferred.

- Able to prioritise and organise workload effectively

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Ability to work in a flexible manner ensuring tasks are completed within relevant time frames.

- Good interpersonal skills and a 'can-do’ attitude.

What they are offering

- 30 days holiday per year including bank holidays

- Up to 3 days optional unpaid leave

- Additional Christmas 1 day paid leave

- Workplace pension

- Free parking

- Access to employee support (wellness)

If you are a proactive and organised individual with a passion for delivering excellent service, we would love to hear from you.

We look forward to receiving your application!

At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.

Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.