Service Delivery Administrator

Job Reference: /LW/29-04/1152/13/RP

Job title: Service Delivery Administrator

Site address: Buckingham Palace Road, London, SW1W 0DT

Pay Rate: £14.42 per hour (£30k per annum)

Hours per week: Monday to Friday. 09:00 - 18:00

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

As Service Delivery Administrator, you will support the Head of Services at a leading media corporation at their prestigious head offices in central London.

You will monitor and co-ordinate the buildings facilities enquiries via a shared service inbox and escalate as required to relevant internal and external partners.

Key responsibilities include:

• Providing support across the business, including day-to-day facilities arrangements and operations essential to the running of the building
• Support in accounting tasks - e.g. internal cross charges, coding invoices, raising POs
• Proactive management of and responding to enquiries (via emails and phone calls), handling problems and issues.
• Keeping stock of supplies and placing orders when necessary.
• Submitting timely reports and preparing presentations/proposals as assigned.
• Provide a high level of customer service, delivering to service levels, goals & objectives
• Producing security passes, both scheduled and ad hoc.
• Helping to support internal and external events.
• Events and Hospitality - order catering, book catering staff, security.

About You:

• This role requires presence on site, 5 days per week.
• Solid communication skills, both written and verbal
• Have a desire to be challenged and to develop new skills
• Intermediate / Advanced level in G Suite or Microsoft Office suite
• A strong customer service approach with a demonstrated commitment to exceed customer expectations.
• Multitasking and time-management skills, with the ability to prioritise tasks
• Experience in a similar administrative role
• Familiarity with office management procedures and basic accounting principles

Benefits

• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Superstar Awards

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://b/form/f3343c912a8643b69cfdc89dc2bbba8f