Service Delivery Manager

Sanctuary Personnel are looking for a Service Delivery Manager to work in Leicestershire Council.

This is a full-time locum role paying £24.05 - £30.90 per hour

Key Responsibilites:

• To manage and monitor the performance and quality of the EMSS HR/Payroll service against key performance indicators and Service Level Agreements.
• To lead on the creation, development and promotion of Service Level Agreements specific to areas of responsibility.
• To develop and review the appropriateness of KPIs specific to the area of responsibility ensuring that measures are used as an effective tool to monitor and improve performance.
• To ensure that knowledge of payroll legislation is current for yourself, your teams and the wider partnership.  To support the EMSS partners to ensure that legislative payroll compliance is high in any policy changes.
• To be responsible for ensuring the provision of excellent customer service in line with agreed standards and key performance indicators.
• To contribute to the strategic direction of the EMSS.

Applicant Requirements:

• Educated to a Academic Degree Level or equivalent or a significant level of experience relevant to the post.
• Recent experiencein HR and Payroll. Including experience with Oricle ERP system and IT packages.
• Experience of supporting a team according to available resources and skill levels and working co-operatively with others.
• Good written and oral communication skills
• Knowledge of licensing
• Good organisational skills

Regretfully we are only able to respond to experienced candidates who meet these requirements for this Passenger Assistant role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work.

Contact: This Manager job is advertised by Jake Benham. If you are interested in this position, please click above to apply now.