Job Introduction

Service Delivery Planner 

Full time and On-call support

Nottingham - £30,000 

We've got a rewarding opportunity for a Service Delivery Planner to join us at the Acuity Care Group in Nottingham. The Service Delivery Planner plays a crucial role in supporting operations by overseeing the development and management of package rotas, staffing levels, and allocations once staff are onboarded. This role ensures seamless service delivery through effective scheduling and compliance oversight, contributing to high-quality care and operational efficiency.

Key Responsibilities:

• Coordinate and manage care delivery, including scheduling, staff allocation, and communication with clients and families.
• Provide on-call support to address urgent issues and ensure continuous care delivery.
• Utilise People Planner for staff scheduling and care management.
• Conduct data analysis to support performance management, thematic reviews, and reporting to the Executive Leadership Team.
• Present data findings clearly for various stakeholders.
• Lead and support teams to achieve key performance indicators (KPIs) and ensure compliance with regulatory standards.
• Develop strong relationships with the people we support, families, and staff to promote client satisfaction and high-quality care.

Skills and Competencies:

• Strong proficiency in People Planner and other relevant care management software.
• Excellent analytical skills and experience in data analysis, with the ability to present data clearly for various stakeholders.
• Strong organisational, leadership, and communication skills.
• Experience in care coordination and on-call management within a health and social care setting.
• Ability to manage multiple priorities and work effectively under pressure.

More about Acuity Care Group

We have been around for nearly 20 years so know our stuff! We have over 900 people working for us across Operations and supporting roles. Acuity Care Group is a Supported Living healthcare provider, comprising 3 specialist business divisions:

• LD&A – Learning Disabilities & Autism
• Bespoke
• Team Brain Injury

We work together in a wide variety of locations to support adults and children with complex care needs, and a range of both physical and mental disabilities. We are person-centred and the needs of the people we support are at the heart of everything we do. Our teams are passionate about working in close partnership with the people we support to provide outstanding, tailored care that promotes empowerment, and do everything possible to help our clients to access new experiences.

 What next?

If you have the skills and experience listed above for this role, please pop us over your CV through the job link but if you have any questions and need to know more before you apply, please drop us a call.

We will be in touch to discuss the role in more detail as soon as possible, go through some screening questions with you. Should you be keen to take it further and have the right experience, we will arrange an interview on Teams.

Acuity Care Group is committed to safeguarding and promoting the welfare of vulnerable individuals. All applicants will be subject to Enhanced DBS checks and referencing.

We are an equal opportunities employer and welcome applications from all sections of the community.

 What else do we offer? 

We do offer additional benefits including:

• Access to Westfield Rewards - an exclusive rewards website, special offers on all your favourite goods and services from over 1,000 leading online and high street retailers, restaurants, travel companies
• Access to Westfield Health Cash Plan with access to GP appointments 24/7 and cashback for health expenses
• Employee Assistance Programme (EAP), support helplines and counselling for when you need more support covering mental wellness, finances and relationships to name a few.
• Blue Light Card discount scheme and Blue Light Card tickets – grab a free ticket to a horse race or comedy show.
• Further training in NVQ's in Health and Social Care
• Progression opportunities within the organisation
• Ongoing training and development
• A generous Refer a Friend scheme - receive up to £500!