Service Design & Transition Manager

Service Design and Transition Manager 3- 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35)

We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people, infrastructure, communication and material components of a service to improve its quality and the interaction between the Technology function and business customers.

We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of working with outsourced suppliers and designing support models across Digital, Cloud, Infrastructure, EUC and ideally SAP.

What will you do:

• Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page
• The regular review and amendment of all process documentation
• Ensuring service acceptance criteria at each stage of the project lifecycle from Design to Handover into BAU are met.
• Early Life Support for all Projects, Service Acceptance Criteria and Sign off.
• That all service costs are included within the project IP and signed off
• The smooth transition of live services into the operational teams
• Reporting on the status of Service Design in all projects
• Act as the main contact into the Service Design & Transition function for the assigned project managers. Collaborating with stakeholders from all levels and disciplines to ensure effective alignment of Service Design and Transition practices and delivery of Service Design and transition activities throughout project/programme phases.
• To create all the required Service Support documentation to ensure effective management of new services that are supportable and meet business availability needs.
• Ensure documentation and process are reviewed/agreed and signed off by the business and service management stakeholders.
• Leading, planning and coordinating Service transition activities across functions, projects, suppliers and service teams.
• Understand the operational environments including the service management lifecycle

This is a remote role however you will be required to attend meetings/workshops when required in London - about once a month.

This is an urgent role and we're ideally looking for someone who can start in July.

To apply for this role please send your CV ASAP.