Service Desk Administrator

Posted Today by Complete Security Recruitment Ltd
New
£25,000 - £35,000 per annum, negotiable
Isleworth , Middlesex
Permanent, full-time
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Posted by Complete Security Recruitment Ltd
  • Forward thinking & progressive company
  • Pathway to progression
  • Great salary
Need experience in Security industry or worked in a reactive engineering business. 

This is an excellent opportunity for a Service Desk Administrator to join a successful and growing security systems provider.
We are looking for a highly organised individual to provide support to the Service Department as the point of contact for our clients and to assist with day-to-day tasks:
  • Assist in handling various queries from clients
  • Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building
  • Managing incoming callouts and assigning work to engineers
  • Complete job reports following all callouts, small works or maintenance checks using our in-house system and providing copies to the clients
  • Process orders for new or spare parts when needed
  • Ensure systems and databases are accurate and always kept up to date
  • Assist with management of company stock and updating in the system
As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills. You’ll also have:
  • Confidence in handing difficult or complex queries and requests
  • A keen eye for detail and strong organisational skills
  • Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
  • The ability to prioritise your own workload and manage your time effectively

Reference: 53470812

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