Service Desk Technician GBS

Service Desk Technician - Milton Keynes (Hybrid) - Hourly rate (DOE).

Overview:

My client from healthcare industry is seeking a skilled Service Desk Technician to join their team on a 6+ month's contract basis. This position offers a hybrid work arrangement. The ideal candidate will possess expertise in Office 365 Suite and exhibit exceptional problem-solving skills.

Hybrid: 3 days office, 2 days home

Top 3 Must-Haves:

Proficiency in Office 365 Suite.

Experience in handling hardware and software issues.

Ability to work effectively in a hybrid work environment, with a balance of office and remote workdays.

Key Responsibilities:

• Handle 10-15 tickets daily, ensuring prompt resolution and escalation when necessary.
• Provide comprehensive support to a user base of 200-250 individuals, addressing their IT-related inquiries and issues.
• Demonstrate proficiency in the Office 365 Suite to effectively troubleshoot and resolve user concerns.
• Utilize experience with ServiceNow (considered advantageous) to streamline ticket management processes.
• Manage hardware inventory, including laptops, iPhones, iPads, and printers, ensuring proper functionality and availability.
• Configure conference room equipment to facilitate seamless virtual and in-person meetings.
• Assist with new user setups, including account creation and device configuration, while also addressing general IT issues as they arise.
• Exhibit a personable and friendly demeanor when interacting with users, providing exceptional customer service and support.

If you are a motivated and experienced Service Desk Technician looking to make a positive impact within the healthcare sector, we want to hear from you! Apply now with your resume and cover letter detailing your relevant experience and why you'd be a great fit for this role to

Randstad Technologies is acting as an Employment Business in relation to this vacancy.