• Position: Service Desk Technician
• Location: Welwyn Garden City, Herts
• Salary: £24,000 per annum +£2,500k discretionary annual bonus (paid quarterly)
• Contract: Permanent, Full-Time, Monday - Friday / 37.5 Hours per week

Service Desk Technician:

• Are you a confident individual with a professional telephone manner?
• Do you pride yourself on having exceptional Customer Service skills.
• Have you got strong attention to detail?
• Would you have the determination to hunt and gather information and chase third parties to complete a task?
• Maybe you have previous experience working within telephony and IT, although this is not essential?
• Are you renowned for having strong organisation skills with the ability to manage multiple tasks?
• A solid grounding of Microsoft Office, specifically Outlook, Word, and Excel?

If you answer 'YES’ to some of the above, then please don’t’ delay and get in touch with the smart10 team today…

Our Client:

Our client is a UK leading purchasing consultancy, who has an opportunity for a Service Desk Technician to join their friendly team in Welwyn Garden City.

The right candidate will join a close-knit team providing support to our clients customers to ensure their businesses are always operational.

In this role, no day is ever the same. You will have a wide variety of tasks that will require your eye for detail and determination to resolve complex issues.

Although telephony and IT experience are desirable, it’s not essential as our client will teach you all the skills you need to know.

You will be responsible for:

• Providing telephone and email support to customers.
• Diagnosing and taking ownership of faults
• Working with third party suppliers to manage new orders and faults.
• Provisioning new and managing existing orders and maintaining existing customers, managing multiple orders.
• Capturing and logging information accurately in our customer database.
• Providing progress updates to key stake holders at project milestones.
• Occasional site visits to assist with installations and diagnosing faults.
• Raising ad-hoc invoices for department purchases working on occasion with our finance team.

Perks of the role: -

• Generous bonus £2,000-£2,500 OTE per year*
• Training and development opportunities
• 37.5hr week Monday-Friday
• Generous company pension scheme*
• Employee discounts and savings*

*Available upon completion of probation.

Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application.

Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon.

Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website.

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