Service Innovation Assistant

Our growing client is looking for a Chartered Assistant to join their team. The successful candidate will maintain a consistently high level of customer service for all stakeholders by utilizing processes and systems effectively, ensuring that tasks are accomplished in accordance with agreed-upon targets and key performance indicators (KPIs). Efficiently administer chartered-related activities, facilitating seamless information flow among essential stakeholders.

Responsibilities:

• Archive Chartered-related documentation in compliance with the Retention Policy.

• Provide administrative assistance to the Chartered Team Leader.

• Maintain accurate records in both the database and paper format.

• Respond effectively to Chartered standard queries via email, web chat, and phone, meeting agreed-upon SLAs for response times.

• Facilitate communication with ChPP assessors, aiding in the coordination of assessor availability for written submissions and interviews.

• Implement robust operating procedures for ChPP processes, covering both UK and overseas candidates.

Skills and Requirements:

• Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.

• Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.

• Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.

• Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.

Benefits:

• 25 days holiday + Bank Holidays.
• Private healthcare and dental cover is available after completion of probationary period.
• Pension scheme.
• Life assurance at four times the salary.
• Salary sacrifice schemes.
• Free parking on site.
• One paid volunteering day per year.
• Hybrid/flexible working options are available dependent on job role

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.